and why
Think about a time when you built trust with a client in a difficult situation.
o What were the obstacles
o How did you overcome the obstacles to establish trust
What have you done when a customer fails to meet their obligations
o Tell me about the situation.
o What did you do
o What the result
You and the client agree on a particular course of action. The client then sends an email to many people with a different course of action. What would you do
o Why
What do you do to understand your client’s priorities What do you do to manage your client’s expectations
o What do you do to make sure you meet your customer needs and exceed their expectations
o How do you recognize your customer needs
Tell me about a situation where the client’s expectations were not met.
o Why
o What did you do to resolve
o What have you done since to ensure you’re setting and managing your client’s expectations
How have you focused on project delivery, but also identified new business opportunities
Tell me about a time when you were put in the middle of a political client situation that impacted the project.
o How did you recognize this situation
o What did you do to navigate the politics
o How did you manage the impact of these politics on the project
Have you ever written a contract and statement of work What is the difference Why are they important
Communication
Tell me about a time when you had to adapt your style to work well with a client or team member.
How do you balance and work through client needs in addition to team needs
o How do you approach
o What have been some of the challenges you’ve experienced in the past
o What have you done to overcome these challenges
o How have you approached communications between these two groups
Tell me about an experience you’ve had in the past where there was a miscommunication across teams that impacted project delivery.
o How did you identify
o What did you do to resolve
Think about a difficult situation where you had to communicate sensitive information
o What was the situation
o How did you approach
Resource Management
What is your approach to coaching and developing team members
o How do you give feedback
o When do you give feedback and in what situations
o How do you give feedback
Can you tell me about a situation in the past when you had to discipline a team member or address a significant performance problem
o What did you do
o How was this received
o Was there any impact to the rest of the team
What have you done in the past to develop a positive, collaborative team environment
What is the difference between project management and project leadership
o What do you think makes a good leader
o In your personal style, how do you emulate these characteristics
o Provide examples of specific situations and behaviors.
Describe a situation where you had to deal with difficult people on your last project.
o What as difficult about them
o How did you handle the situation
o What was the result
o What did you learn from the situation
Think about a situation when morale was low on one of your teams.
o What was the situation
o How did you address it
o What would you do differently in the future to prevent this situation