Operator（接线员）： This is the Southern Suburt Hotel． May l
help you？
A: Please get me through to Personnel Department.
O: Personnel Dearment, Mr. Zhang speaking. What can I do for you
A: Good afternoon. I am calling in answer to your advertisement
in yesterday’s” Yangcheng Evening News” for an English telephone operator.
O: Oh, I see. May I have your name please
A: This is Zhiwei Zhao speaking.
O: Do you think you have a good command of English for telephone operation
A: Yes, I think so.
O: I was a graduate of Guangzhou Vocational Middle School of
Tourism. There I 1earned hotel Eng1ish including Eng1ish for telephone operation.
O: Have you had any experience on the switchboard
A: Yes, I have been a telephone operator for over two years.
O: Where do you work now
A: I work at Guangdong Guest Hotel.
O: I’m interested in your proficiency in English and work experience. Would you like to come here for an interview
A: I certainly would.
O: How about Friday morning at nine o’clock
A: That’ll be fine.
O: Please bring your resume together with copies of your diploma and ID card. Come to Room 2O6 and ask for Mr. Zhang.
A: Room 206, Mr. Zhang
O: That’s right. Well be looking forward to seeing you then.
A: I will, too. Thank you.
O: Thank you for cal1ing. See you later.
A: see you on Friday.
Notes 注释
l．Better luck next time．
祝你下一次运气好。
2．This is Zhiwei Zhao speaking．
我是赵志伟。
用英语打电话用this表示自己一方，用that表示打电话的另一方，
如： This is Mary speaking．我是玛丽。 不用 I’m Mary．
Is that Mr. Li speaking. 你是李先生吗？不用 Are you Mr. Li
Who is that speaking 你是谁？不用 Who are you
This is me (speaking.’是我。
3. Do you think you have a good command of English for telephone operation
你认为你精通话务英语吗？
4. I was a graduate of Guangzhou Vocational Middle School of Tourism.
我是广州旅游职业中学毕业生。
5. There I learned hotel Eng1ish including English for telephone operation.
我在该校学过饭店英语，包括话务英语。
6. I’m interested in your proficiency in English and work experience.
我对你的英语熟练程度和工作经验很感兴趣。
7. Thank you for calling.
谢谢你打电话来。
Words and Expressions
vacancy n．空缺，空白
cashier n．出纳员
available a．可得到的，可用的
hostess n．女乘务员，空中小姐
operation n．操作，业务
switchboard n．交换台，总机
proficiency n．精通，熟练
diploma n．文凭，公文
ID card 身份证
vocational a．职业的
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