18 The Low Pay Commission has played an important part in obtaining support from large companies.true
19 Employee exploitation is the key concern of most workers’ unions.can’t say
20 The creation of the Low Pay Commission was the first step in the process of agricultural and industrial minimum wage policies.false

Until 1995, the use of bicycles had remained virtually static for many years. However, in recent years the number of people using bicycles has grown with increasing pressure from environmentalists, transport agencies and health officials. The trend has been to produce more fashionable bicycles in a variety of styles, lighter cycles, and more comfortable cycles. The diversity of models has increased enormously, though their general shape has not changed radically.

21 There has been an increasing pressure from transport agencies to use bicycles.true
22 There is now a greater diversity of bicycles available than before 1995.true

Stevens’ Supplies, one of the oldest established home shopping companies, is stepping up the capacity of its telephone order handling system and its customer service levels, having invested in a new telephone system.

The company has reported a dramatic increase in the amount of business done, especially over the telephone, in the last six years. Telephone ordering now accounts for over 60% of all orders, and the company plans to continue investment in telephone technology in the future. Following the successful introduction of the “toll free” telephone service which was designed to encourage even more customers to make telephone orders, customers may soon be able to place orders directly from a personal computer connected to a telephone system.

23 Telephone ordering at Stevens’ Supplies will continue to grow over the next few years.can’t say
24 Most home shopping companies are investing in telephone technology.can’t say

Saga Stores enjoys an international reputation for quality and style. Nowhere is this more important than in the dress and appearance of its staff. The company sets minimum standards of appearance which are demanded of all shop floor staff, although some departments have specific additional requirements. Hair must be clean, tidy and well cut at all times. With very few exceptions, such as “Designer Corner”, which operates a different staff dress code reflecting their particular style, business dress must be worn. Women should wear tailored suits, with a white or cream blouse. Men should wear smart trousers together with a white shirt and jacket.

25 Company policy concerning appearance does not cover just clothing.true
26 Business dress must be worn by staff in all departments.false
27 Women in “Designer Corner” are allowed to wear jewellery.can’t say